Privacy Policy

Level Above Fitness LLC (“Level Above Fitness,” “we,” “us”) respects your privacy. This policy explains what information we collect through our website, booking calendar, forms, text messages, email and social media messages, how we use it, and the choices you have.

Information we collect

• Information you give us: your name, email address, mobile phone number, and anything you choose to share about your fitness goals, schedule, training history or the programs you're interested in, for example when you fill out our booking form, book a consultation, or message us.
• Appointment details: the date and time of consultations you book, reschedule or cancel.
• Messaging records: texts, emails and social media messages you exchange with us, and your text-messaging consent and opt-out status.
• Basic website data: like most websites, our site and the services embedded in it (such as our booking calendar and video player) may automatically receive technical information such as your IP address, browser type and pages visited.

Cookies, tracking technologies, and analytics

Our website uses cookies and similar tracking technologies (such as local storage) to operate correctly and understand how our site is used:

• Essential/functional cookies: our booking calendar and intake form, provided by GoHighLevel/LeadConnector, use cookies to operate the booking flow, remember your session, and support their own cookie-consent controls.
• Video hosting: our client-testimonial video is hosted by Wistia, which may use cookies to play video and measure viewing activity.
• Fonts: our site loads fonts from Google Fonts, which may receive your IP address and browser information as part of delivering those fonts.

We do not currently run our own analytics or advertising tracking (such as Google Analytics or a Meta/Facebook pixel) directly on our website. If that changes, we will update this policy to describe the tools in use.

You can control cookies through your browser settings, including blocking or deleting them. Blocking cookies from the services above may prevent the booking calendar, intake form, or video player from working correctly.

How we use your information

• To schedule, confirm and remind you about consultations and sessions.
• To respond to your questions and follow up about our coaching programs.
• To send text messages and emails you've agreed to receive (see the SMS Terms in our Terms of Service).
• To provide and improve our coaching services and website.
• To comply with legal obligations.

How we share information

We do not sell your personal information. We share it only with service providers that help us run our business, such as our customer-relationship, scheduling and messaging platform (GoHighLevel / LeadConnector), our website host, and our video host, and only so they can provide those services to us. We may also disclose information if required by law.

Mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messages

If you opt in to text messages, we use your mobile number only to send the messages described in the SMS Terms in our Terms of Service. You can reply STOP at any time to opt out, or HELP for help. Message and data rates may apply. Consent to receive texts is not a condition of booking or purchase.

Emails

Every marketing email we send includes an unsubscribe link. You'll still receive messages directly related to appointments you've booked.

How long we keep information

We keep your information for as long as needed to provide our services, follow up on your inquiry, and meet legal or record-keeping requirements, then delete or anonymize it.

How we protect information

We use reputable service providers and reasonable safeguards to protect your information. No method of transmission or storage is completely secure, but we work to keep your information safe.

Your choices

• Opt out of texts by replying STOP, and of emails with the unsubscribe link.
• Ask to see, correct or delete the personal information we hold about you by emailing cam@levelabovefitness.com.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Contact us

Level Above Fitness LLC
2328 Jackson Downs Blvd, Nashville, TN 37214
Phone: (615) 510-1571
Email: cam@levelabovefitness.com