Terms of Service

1. About these terms

This website is operated by Level Above Fitness LLC, referred to as "Level Above Fitness," "we," "us," or "our." These Terms of Service describe use of our website, online inquiries and booking tools, and our optional text messaging programs. Please read these terms before using these features. Where agreement is required for a transaction or service, we will request your acceptance.

Accepting these terms or using this website does not, by itself, enroll you in text messages, authorize recurring charges, or waive claims relating to physical training.

2. Our services

We offer semi-private personal training, one-on-one personal training, nutrition coaching, and hybrid coaching. Available services, scheduling, program features, and pricing are confirmed before enrollment.

In semi-private training, clients follow individualized programs while sharing a scheduled block with the coach and other clients. One-on-one training provides a session with one coach and one client. Nutrition guidance and workouts outside scheduled sessions are included only when expressly identified in the program you purchase.

Website descriptions provide general information. Your signed client service agreement and agreed program details govern purchased services. These website terms do not change an existing client agreement.

3. Consultations and booking

Consultations and sessions are subject to availability and confirmation. Submitting an inquiry does not guarantee a booking or enroll you in a paid program. Our Free Intro is an in-person consultation with no obligation to purchase. Any booking requirements or cancellation rules will be disclosed during booking or in your client agreement.

4. Fees, payments, and service policies

Program pricing depends on the services and session frequency selected. Before purchase, we provide the applicable price, payment schedule, and any required commitment.

Cancellation, rescheduling, missed sessions, refunds, pauses, renewal, and termination are governed by the terms disclosed and accepted for your purchase. Recurring billing, if offered, requires separate authorization identifying the amount or calculation method, billing frequency, and cancellation process. Nothing in these terms limits refund, cancellation, or other consumer rights required by applicable law.

5. Fitness information and health considerations

Website content and coaching provide fitness education and general wellness guidance. They do not provide medical diagnosis, treatment, physical therapy, or a substitute for care from a qualified healthcare professional. Nutrition coaching is limited to the coach's credentials and lawful scope of practice and does not replace medical nutrition therapy.

Before participating, disclose health conditions, injuries, symptoms, or restrictions relevant to safe exercise. Obtain medical clearance when advised by your healthcare professional or requested as part of screening. Tell your coach promptly about changes in your health, and stop exercising and notify your coach if you experience pain, dizziness, chest discomfort, or other concerning symptoms. In an emergency, call 911; website chat and text messages are not emergency services.

Physical activity involves risks, including injury. Participation requires the applicable screening, informed consent, and separate training agreement or waiver. This website page does not replace those documents or release us from liability for training injuries.

6. Results and testimonials

Results vary based on factors such as consistency, starting point, nutrition, recovery, and individual circumstances. We do not promise specific weight loss, body composition, strength, or other outcomes. Testimonials describe individual experiences and do not guarantee that others will achieve the same results.

7. Responsible website use

Provide accurate information when contacting us or making bookings. Do not impersonate another person, submit someone else's contact information without authority, misuse booking tools, upload unlawful content, or interfere with website security or operation. We may restrict website access when reasonably necessary to address misuse or security threats.

8. Website content and third-party services

Our branding, original text, graphics, and training materials are owned by us or used with permission. You may view website content for personal use. Reproduction, resale, or commercial distribution requires permission unless otherwise allowed by law.

We may link to or use third-party booking, payment, communication, or coaching platforms. Their applicable terms and privacy policies govern their services. We do not guarantee third-party website content or uninterrupted availability. We remain responsible for our own obligations under applicable law.

9. Privacy

Our Privacy Policy explains how we collect, use, and disclose personal information. Please review it before submitting information. Do not submit detailed medical records or sensitive health information through general website forms or SMS; contact us to arrange an appropriate method.

10. SMS/Text Messaging Terms

Program name and message types

Level Above Fitness Text Messaging Program is operated by Level Above Fitness LLC. Depending on the consent you provide, messages may include:

• Non-marketing messages: consultation and training appointment confirmations, reminders, scheduling changes, and client service notifications related to your enrolled program.
• Marketing messages: personal training offers, discounts, program announcements, and follow-up invitations to book a consultation or enroll in coaching.

We send only the message categories for which you have provided the required consent.

Consent and enrollment

You may opt in using the separate SMS consent choices on our website forms or through another disclosed and documented opt-in process. Consent to marketing texts is separate from consent to non-marketing texts. Messages may be sent using automated technology.

SMS consent is voluntary and is not a condition of purchasing services, submitting an inquiry, or booking a consultation. Providing your phone number, accepting website terms, or contacting us does not automatically subscribe you to ongoing promotional messages. You confirm that you are authorized to consent to messages at the number provided. Notify us if you change your number or are no longer its authorized user.

Frequency and charges

Message frequency varies based on your appointments, service activity, responses, and the messaging categories you select. Message and data rates may apply according to your mobile carrier plan. Contact your carrier with questions about these charges.

Opting out

Reply STOP to any message to unsubscribe from our SMS program. You may also contact us at cam@levelabovefitness.com or (615) 510-1571 to request that texts stop, or communicate your request in another reasonable way. We honor clear requests to stop messages.

After opting out, you may receive one final text confirming your unsubscribe request. No further program messages will be sent unless you subsequently provide the required consent to re-enroll. Opting out of texts does not cancel a booked appointment or training agreement; contact us separately to manage those services.

Help and support

Reply HELP for assistance, or contact Level Above Fitness at cam@levelabovefitness.com or (615) 510-1571.

Delivery and carriers

Messages may be delayed or undelivered because of network availability, carrier restrictions, or other factors. Carriers are not liable for delayed or undelivered messages. Do not rely on SMS for emergencies or time-critical notices.

Mobile information and consent privacy

We do not sell, rent, or share mobile information with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties for their own purposes. We may provide the minimum information necessary to service providers acting on our behalf solely to deliver and support our messaging program, subject to appropriate confidentiality and use restrictions. See our Privacy Policy for additional information.

11. Website availability and legal rights

We take reasonable care to maintain accurate website information but cannot promise that every page is error-free or continuously available. We may correct errors and update website information. If an error affects a purchase, we will explain the correction and any available options before proceeding.

Nothing in these terms excludes responsibility that cannot lawfully be excluded, waives statutory consumer rights, or creates a release of liability for physical training.

12. Governing law and changes

These website terms are governed by Tennessee law, subject to applicable federal law and any mandatory protections that apply to you. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

We may update these terms and will post the revised effective date. Material changes requiring notice or consent will be handled as required by law. Changes do not retroactively alter existing client agreements or expand the scope of your SMS consent.

13. Contact

Level Above Fitness LLC
Website: www.levelabovefitness.com
Email: cam@levelabovefitness.com
Phone: (615) 510-1571
Business mailing address: 5510 Old Hickory Blvd, Ste B, PMB 24, Hermitage, TN 37076